General Terms and Conditions for Purchasing Electronic Tickets via ePay.bg
EPAYGO is part of Epay AD (ePay.bg). еPay.bg is an electronic payment system that is accessible via the website and/or via the mobile application of Epay AD.
Easypay AD is a licensed payment service provider in accordance with the Law on Payment Services and Payment Systems (LPSPS), on the grounds and under the conditions of the individual license No RD 22–1604 dated 14 July 2010, issued by the Bulgarian National Bank to carry on business as a payment institution. The payment transactions in relation to the payments and/or transfers ordered within the system of the Operator shall be executed by Easypay AD in the capacity of payment service provider.
Purchasing of electronic tickets:
- You may purchase tickets for events of your choice via ePay.bg.
- Select the number of tickets, ticket type, seats, etc.
- Fill in the name of the ticket holder if requested.
- Fill in the e-mail address, to which you will be sent a payment receipt for your purchase as soon as the payment has gone through.
- After confirming your selection of tickets, you will be redirected to a new page, where you will be given instructions for methods and terms of payment.
Once you confirm your selection, the tickets remain reserved for a limited amount of time, during which you may proceed with payment. When the time passes, the reservation is authomatically cancelled.
There may be a limit to the number of tickets you can order for a particulat event.
The maximum number of tickets you can purchase with a single transaction is 10.
Payment Methods
Payment receipt
The payment receipt is used for access at the event in stead of a ticket,unless there are other instructions provided by the organizer on the event page in EPAYGO.
As soon as the payment has gone through, you will receive the payment receipt in the e-mail that you have provided.
Epay AD / Easypay AD do not bear responsibility for the duly delivery of the ticket receipt if the client has entered a wrong, incorrect or incomplete e-mail address. In addition, the responsibility of Epay AD / Easypay AD goes as far as to duly sending the purchased receipt for a paid ticket. Not receiving an e-mail with a payment receipt for reasons beyond the control of Epay AD / Easypay AD does not void the purchase and provides no grounds for disputing, cancelling or demanding nullification of it. The user must keep the payment receipt from copying or unauthorized use by other parties. Unauthorized copying will make the receipt invalid and access to the event will be denied.
When the name of the ticket holder is requested during order, the payment receipt is valid for access at the event only with the presentation of a valid identification document. The name, written on the payment receipt must be identical to the name on the ID. Otherwise you may be refused access to the event for which you have bought the ticket.
When the event organizer offers tickets with student discounts, the payment receipt may be used only with presenting a valid document proving the student status of the person.
For an event, for which the organizer has specified 18+ access, Epay AD / Easypay AD bears no responsibility for persons under 18 years of age accessing the event.
Refunds for purchased tickets
Payments of tickets cannot be cancelled and therefore cannot be refunded or changed, unless the event is cancelled or there is a change of the event’s date, hour, place or headliner (the latter does not pertain to headliners at festivals). In case of cancellation or postponing of an event, the ticket refunds are made according to the terms and conditions specified by the organizer in advance. Any additional expences that the users may make for transportation, hotel, etc. cannot be refunded.
The entire responsibility for refunding of purchased tickets is born by the event organizers.
Lost payment receipts are not refunded.
Declaration of confidentiality and personal data protection
